At Lathika Lanka, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or book our travel services in Sri Lanka. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you use our website or book our services, we collect the following types of personal information:

  • Name, email address, phone number, and postal address
  • Passport details and nationality (required for certain bookings)
  • Payment information (processed securely through third-party payment providers)
  • Travel preferences and special requirements
  • Emergency contact details
  • Date of birth (for age-restricted activities)

Booking Information

  • Itinerary details including dates, locations, and services booked
  • Number of travelers
  • Special requests related to accommodation, dietary needs, or mobility assistance

Technical Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information
  • Pages viewed and time spent on our website
  • Referral source and website navigation paths
  • Location information (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

Essential Services

  • Processing and confirming your bookings for hotels, tours, activities, rentals, and car services
  • Communicating important information about your travel arrangements
  • Providing customer support before, during, and after your trip
  • Processing payments and issuing receipts

Enhanced Experience

  • Personalizing your experience based on preferences and past bookings
  • Sending relevant recommendations for activities and destinations in Sri Lanka
  • Responding to your inquiries about our services
  • Creating and managing your Lathika Lanka account

Business Improvement

  • Improving our website functionality and user experience
  • Analyzing booking patterns to enhance our service offerings
  • Detecting and preventing fraudulent transactions
  • Complying with legal obligations and industry standards

Information Sharing

We respect your privacy and limit the sharing of your personal information to:

Service Providers

  • Hotels, tour operators, and activity vendors necessary to fulfill your bookings
  • Transportation providers (for rental and car service arrangements)
  • Payment processors who handle transactions securely
  • Customer service and IT support partners

Legal Requirements

  • Government authorities when required by law
  • Regulatory bodies for compliance purposes
  • Law enforcement in response to valid legal requests

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement comprehensive security measures to protect your information:

  • Encryption of sensitive data and secure payment processing
  • Regular security assessments and vulnerability testing
  • Access controls limiting employee access to customer information
  • Data breach notification procedures in compliance with applicable laws
  • Regular staff training on privacy and security best practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how visitors interact with our website
  • Personalize content and recommendations
  • Analyze website performance and traffic

You can manage cookie preferences through your browser settings, though this may limit certain website functionalities.

Your Privacy Rights

You have the right to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (subject to legal retention requirements)
  • Object to certain processing activities
  • Export your data in a portable format
  • Withdraw consent for optional processing activities

To exercise these rights, contact us at [email protected].

International Data Transfers

As a Sri Lankan travel service provider, we may transfer your information internationally to fulfill your bookings. We ensure appropriate safeguards are in place to protect your information when processed outside your country of residence.

Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes by posting a prominent notice on our website or sending you a direct notification.

Contact Us

If you have questions or concerns about our Privacy Policy or data practices:

Last Updated: April 2025