Welcome to Lathika Lanka. These Terms and Conditions govern your use of our website (https://lathikalanka.com) and the booking of our travel services including hotels, tours, activities, rentals, and car services in Sri Lanka. Please read these terms carefully before making any bookings.
1. Agreement to Terms
By accessing our website and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
2. User Eligibility
- You must be at least 18 years old to make bookings through our website
- You must possess the legal authority to enter into this agreement
- You are responsible for ensuring that all information provided during registration and booking is accurate, complete, and current
3. Account Registration
- Creating an account is optional but recommended for easier booking management
- You are responsible for maintaining the confidentiality of your account credentials
- All activities occurring under your account are your responsibility
- You must notify us immediately of any unauthorized use of your account
4. Booking and Reservation Policies
4.1 Booking Process
- All bookings are subject to availability and confirmation
- A booking is not confirmed until you receive a confirmation email from Lathika Lanka
- We reserve the right to refuse service to anyone for legitimate reasons
4.2 Pricing and Payment
- All prices are displayed in [USD/LKR] and include applicable taxes unless otherwise stated
- Additional fees (such as tourism levies, service charges) may apply and will be clearly disclosed
- Full payment is required at the time of booking unless otherwise specified
- We accept major credit/debit cards, bank transfers, and other payment methods as indicated on our payment page
- All online payments are processed securely through our payment gateway provider
4.3 Price Changes
- Prices are subject to change without notice prior to booking confirmation
- Once a booking is confirmed, the price will not change unless modifications are requested
5. Cancellations and Modifications
- Cancellation and modification policies vary by service type and are specified in our Refund Policy
- Any changes to confirmed bookings are subject to availability and may incur additional charges
- We recommend purchasing travel insurance that covers cancellations due to unforeseen circumstances
6. Travel Documentation and Requirements
- You are responsible for ensuring you have valid travel documents (passport, visa, etc.) required for travel in Sri Lanka
- We are not liable for any issues arising from inadequate or improper documentation
- You must comply with all local laws, customs, and regulations during your stay in Sri Lanka
7. Service Standards and Expectations
7.1 Accommodation
- Hotel ratings are based on local Sri Lankan standards and may differ from international classifications
- Room types and amenities are as described on our website, subject to availability
- Check-in and check-out times are determined by individual properties
7.2 Tours and Activities
- Tour itineraries may be subject to change due to weather conditions, safety concerns, or other factors beyond our control
- Group tours require a minimum number of participants to operate as scheduled
- Some activities have age, health, or skill requirements that must be met
7.3 Vehicle Rentals and Car Services
- Drivers must possess a valid driving license recognized in Sri Lanka
- Age restrictions apply as per local regulations
- All vehicles must be returned in the same condition as received, minus normal wear and tear
8. Health and Safety
- You are responsible for ensuring you are fit to participate in activities you book
- You must disclose any relevant health conditions or limitations before booking activities
- We reserve the right to refuse service if we believe participation may pose a risk to you or others
9. Liability Limitations
- Lathika Lanka acts as an intermediary between you and service providers (hotels, tour operators, etc.)
- While we carefully select our partners, we cannot be held liable for the acts, omissions, or negligence of these third-party providers
- Our liability is limited to the cost of the services booked through our platform
- We are not liable for any indirect, consequential, or incidental damages
10. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters or severe weather conditions
- Acts of government or authority
- Terrorism, civil unrest, or war
- Epidemics or pandemics
- Strikes or labor disputes
11. Intellectual Property
- All content on our website including text, graphics, logos, images, and software is the property of Lathika Lanka or our content suppliers
- You may not reproduce, modify, display, or distribute any content from our website without prior written permission
12. User Reviews and Content
- By submitting reviews, comments, or photos to our platform, you grant us a non-exclusive, royalty-free right to use this content
- You confirm that your submissions do not violate any third-party rights
- We reserve the right to remove any user content at our discretion
13. Dispute Resolution
- Any disputes arising from these Terms shall be governed by the laws of Sri Lanka
- We encourage resolving disputes amicably through our customer service department before pursuing legal action
- Any legal proceedings must be brought in the courts of Sri Lanka
14. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes acceptance of the modified terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16. Contact Information
For questions regarding these Terms and Conditions, please contact:
- Email: [email protected]
- Phone: +94 71 785 4323
- Hours: Monday-Friday, 9:00 AM – 5:00 PM (Sri Lanka Time)
Last Updated: April 2025
